AI that takes care of yourcustomers at every stage,on their channel of choice
One AI system that supports your customer before, during and after the sale — over WhatsApp, phone or web — resolving whatever they need in the moment, without switching channels or repeating themselves.
What is AI customer care & experience?
Chatbots and conversational agents are the technology. This is the outcome: a complete experience, powered by AI, at every stage of your relationship with your customer.
Your customer's entire journey, covered by one system
While a chatbot guides toward a specific action and a conversational agent resolves a genuine query, AI customer care & experience connects both capabilities — and adds phone voice — to support the person from when they're still a lead through well after they've bought, without switching channels or repeating themselves.
Pre-sale, sale and post-sale: one AI for all three stages
Answers before they decide to buy
Stock, pricing, store location, hours and availability — everything a potential customer asks before making up their mind.
Supports the purchase process
Confirms orders, coordinates appointments when needed, sends email and calendar confirmations, and resolves last-minute questions.
Keeps the relationship going after the sale
Order tracking, technical support, exchanges, returns and questions ahead of a next purchase — without losing the customer after the first sale.
The same AI assistant, wearing a different channel each time
These aren't three separate systems you need to keep in sync. It's one AI that adapts to each channel, but always says the same thing.
Assistant on your website
A chat widget on your site that answers questions in real time, without the visitor leaving the page.
Assistant on WhatsApp
The same system, available on the channel your customer already uses every day to reach out.
Phone assistant with a real voice
It literally answers calls: a voice agent that holds a natural conversation, not an automated menu.
One AI. One message for the entire world — no matter where they reach out.
An AI system that takes care of people, not a list of canned replies
Built to cover everything your customer needs, whatever stage they're at, without switching channels or repeating themselves.
Pre-sale, sale and post-sale coverage
The same system supports the customer before, during and after the purchase, with no gaps between stages.
WhatsApp as the primary channel
Takes care of people on the channel they already use every day, no new apps to install.
Phone support with a natural voice
A voice agent that talks like a person, not a "press 1 for..." menu.
Knowledge base built on your real business
Stock, pricing, location, hours and policies — everything your customer asks, backed by real information.
Order, appointment and tracking management
Confirms orders, books or changes appointments when relevant, and reports shipment status, with email and calendar confirmation.
Smart handoff to humans
When the situation calls for it, hands off with the full context of the conversation, with nothing to repeat.
Built to resolve what the customer needs, not what we assumed
We don't build a system that only knows how to answer five questions. We build one trained on your business's real, complete information, capable of resolving the huge variety of things a customer might need at any point in their relationship with you.
Focus on your real business
Knows your real stock, prices, location and policies, not generic textbook answers.
One system, every channel
WhatsApp, phone and web share the same brain — the customer never repeats themselves when switching channels.
Editable and self-manageable
Adjust the information and tone yourself, without depending on us for every change.
AI-first development
We combine solid practices with AI-accelerated processes to build faster.
Everything it resolves in a single conversation
Examples of how it applies to your industry
The same AI is trained on each business's own reality. These are some examples, not the only ones.
Do you have the black hoodie in size L?
Yes, 3 units left in size L.
What time do you close today?
We're open until 8pm today 🙌
"...want me to hold it for pickup at the store today?"
What our AI customer care & experience service includes
Mapping the customer's entire journey
We identify what your customer needs in pre-sale, sale and post-sale, and what the AI can resolve.
Training with your brand and tone
The system responds with your business's voice and personality, on every channel.
Complete knowledge base
We load stock, pricing, location, hours, policies and everything the system needs to know.
WhatsApp and web integration
Works on the channels your customer already uses, with no friction.
Voice agent for phone calls
Handles calls with a natural conversation, not a fixed menu of options.
Order, appointment and confirmation management
Confirms, books, changes and cancels, with automatic email and calendar notice.
Smart handoff to humans
Hands off with full context when the query requires it.
Full-experience analytics
We measure what your customer needs at every stage and how well it gets resolved.
LIDIA: pre-sale, sale and post-sale, resolved by the same AI, with no human intervention
We designed and built LIDIA: it answers questions before people decide to book, manages the day-to-day operation and follows up afterward, all automated. Now in use in Argentina, Uruguay, Spain and Chile — the same architecture we're now extending to phone voice and web for other industries.
A team that commits to your business, not just another vendor
We don't outsource development or disappear after delivery. We build with you and stay close.
We've already built systems like this in real use, across several countries — this isn't our first one
Small, direct team: you talk to the people actually building it, no middle layers
Clear communication at every stage of the project, no last-minute surprises
Full control of the system handed to you, no dependency on us for every change
We stay close after launch, adjusting and improving alongside you
We treat your project as our own, not as one more ticket in a queue
What people who've worked with us say
Working with Alora was an excellent experience. They developed both our institutional website and a fully custom professional ranking system, which now lets us manage players, statistics and points clearly and efficiently. The platform is fast, easy to use, and gave our table tennis organization a real leap in quality. There was always good communication, commitment and willingness to adapt the system to our real needs.
At Fundación por Nuestros Niños we're grateful for the process we shared in creating our website. It's been a wonderful experience that also let us revisit some very important aspects of our organization. It was a pending debt for our NGO, which has worked for more than 28 years for the children of Salta. Thank you for the warmth, commitment, professionalism and patience of the Alora team. We hope to keep our alliance for the common good!
It was a pleasure working with Bruno and his team — the processes and communication channels, how they managed timelines, and the seriousness with which they approached the work. They took the time to understand the essence of the project, made relevant suggestions, and were always willing to resolve any situation. I was very happy with the work delivered and I recommend them.
During this time, the work was very professional, with great responsiveness and on-time delivery. Communication was always clear and effective. I'd highlight the commitment and efficiency.
How we work
A clear, connected and measurable method at every stage.
Discovery call
A first call to understand your business and your customer's entire journey.
Full journey mapping
We identify what your customer needs in pre-sale, sale and post-sale.
Training and knowledge base
We load your business's real information and define the system's tone.
Multi-channel development and integration
We build the system and integrate WhatsApp, phone and web.
Testing and adjustments
We validate real conversations on every channel and adjust behavior.
Activation and monitoring
We deploy the system and measure its performance to improve it.
We work with clear processes, direct communication and only the steps needed to achieve real results.
Frequently asked questions
What does ALORA's AI Customer Care & Experience service include?
What is the work process for AI Customer Care & Experience?
Why choose ALORA for AI Customer Care & Experience?
How much does AI Customer Care & Experience service cost?
Should we talk about your customer's experience?
Let's set up a brief call to understand your customer's journey and see how AI can support them at every stage.
Tell us about your project
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