AI agents that holdreal conversationswith your customers
They understand natural language, actually answer what the customer asks and resolve queries without following a fixed script, available around the clock.
What is a conversational AI agent?
Before building, it's worth understanding what a conversational agent does and how it differs from a guided chatbot.
An AI that understands and responds in natural language, not a fixed script
A conversational AI agent holds a real conversation: it understands what the customer is asking even if it doesn't follow a predefined path, and responds with genuine information about your business. It doesn't drive toward a single action, it actually resolves queries.
Conversational agent vs. guided chatbot: not the same thing
Real human-like conversation
Understands natural language and actually answers what the customer asks, with no fixed script. Ideal for resolving questions and providing genuine support.
Step-by-step guided flow
Guides the user with clear options toward a concrete action: qualifying a lead, booking a call or leaving their details. It's our other AI service.
See AI ChatbotsAI agents built to resolve, not to repeat a script
Real conversations that understand your customer and respond with genuine information about your business.
24/7 customer service agents
Answer real queries at any time, without depending on your team.
Conversational technical support
Resolve frequent questions and guide the user through specific issues.
Agents with their own knowledge base
Trained with your business's real information: products, prices, policies.
Integration with WhatsApp, web and social
The same agent talks on the channels where your customers already are.
Smart handoff to humans
When the query requires it, hands off with the full context of the conversation.
Conversation analytics
We measure what your customers ask and how well each query is resolved.
An agent that understands your customer, not one that follows a script
We don't build canned responses. We train the agent with your business's real information so it responds the way your best support person would, with judgment, not a rigid decision tree.
Focus on your real business
The agent knows your real products, prices and policies, not generic answers.
Natural conversation
Understands questions in the customer's own words, not just exact commands.
Editable and self-manageable
Adjust the agent's knowledge and tone yourself, without depending on us.
AI-first development
We combine solid practices with AI-accelerated processes to build faster.
What our conversational AI agent service includes
Analysis of your frequent queries
We identify what your customers really ask and what the agent can resolve.
Training with your brand and tone
The agent responds with your business's voice and personality.
Knowledge base with your real information
We load products, prices, policies and everything the agent needs to know.
Integration with WhatsApp, web and social
Works on the channels where your customers already are.
Smart handoff to humans
Hands off with full context when the query requires it.
Panel to edit knowledge and tone
Update information and adjust responses without touching code.
Conversation analytics
We measure what's asked and how well each query is resolved.
Solid, scalable technical development
Built to grow in conversation volume without losing quality.
LIDIA: the AI conversational agent that resolves inquiries over WhatsApp, 24/7
We designed and built LIDIA, an AI conversational agent for health clinics and private practices: it understands natural language, resolves real queries, books appointments and charges deposits automatically over WhatsApp, with no human intervention. Now in use in Argentina, Uruguay, Spain and Chile.
An agent that represents your business, not a generic bot
We don't train an AI with textbook answers. We train it with your business's reality so it genuinely resolves queries.
Every answer is based on your business's real information, not something generic
Agile processes, no unnecessary detours or delays
Direct communication with the team training your agent
Tested, tuned conversations, not an unsupervised AI running loose
Full control handed to you to update knowledge and tone
We stay close after launch, we don't disappear
What people who've worked with us say
Working with Alora was an excellent experience. They developed both our institutional website and a fully custom professional ranking system, which now lets us manage players, statistics and points clearly and efficiently. The platform is fast, easy to use, and gave our table tennis organization a real leap in quality. There was always good communication, commitment and willingness to adapt the system to our real needs.
At Fundación por Nuestros Niños we're grateful for the process we shared in creating our website. It's been a wonderful experience that also let us revisit some very important aspects of our organization. It was a pending debt for our NGO, which has worked for more than 28 years for the children of Salta. Thank you for the warmth, commitment, professionalism and patience of the Alora team. We hope to keep our alliance for the common good!
It was a pleasure working with Bruno and his team — the processes and communication channels, how they managed timelines, and the seriousness with which they approached the work. They took the time to understand the essence of the project, made relevant suggestions, and were always willing to resolve any situation. I was very happy with the work delivered and I recommend them.
During this time, the work was very professional, with great responsiveness and on-time delivery. Communication was always clear and effective. I'd highlight the commitment and efficiency.
How we work
A clear, connected and measurable method at every stage.
Discovery call
A first call to learn about your business and what queries you need to resolve.
Frequent query analysis
We identify what your customers ask and what the agent can resolve.
Training and knowledge base
We load your business's real information and define the agent's tone.
Development and integration
We build the agent and integrate it with your channels.
Testing and adjustments
We validate real conversations and adjust behavior.
Activation and monitoring
We deploy the agent and measure its performance to improve it.
We work with clear processes, direct communication and only the steps needed to achieve real results.
Frequently asked questions
What does ALORA's AI Conversational Agents service include?
Does it integrate with the tools I already use (CRM, calendar, booking system)?
What happens if the AI can't resolve a query?
Why choose ALORA for AI Conversational Agents?
How much does AI Conversational Agents service cost?
Should we talk about your conversational agent?
Let's set up a brief call to understand your frequent queries and see how an AI agent can genuinely resolve them.
Tell us about your project
Tech insights you might like
AI agent for customer service: what it is, how it works, and when to implement it
Chatbot vs Conversational AI Agent: the real difference (and which one your business needs)
